PCG Volume 3: Client Program Management & Scaling

In the latest episode of the PCG Volume 3 podcast, "Client Program Management & Scaling," we delve deep into the realm of program management with Picarro's latest team members, Eric Chan and Tanner Orland. The main focus of this podcast is to provide listeners with an understanding of what fuels the ongoing success of our clients and how users, whether new or seasoned, can efficiently scale their operations with Picarro's assistance.

In the discussion, Chan and Orland talk about the step-by-step process that sets new clients up for success. Even before the first fleet of cars arrives, Picarro ensures efficient identification and procurement of vehicles, arranging additional equipment like iPads, setting up driving protocols, resources, and rigorous training. The team also answers vital questions about the reasons a client might need to scale their fleet and the common challenges they may face. The team's proactiveness in engaging with clients to understand their needs and how product development is driven by these client requests is a highlight of the conversation.

This episode also takes a closer look at how Picarro measures client satisfaction and the key performance indicators that reflect it. Listeners will get a chance to understand how companies have successfully scaled their fleets. An interesting part of the conversation is how the team continuously enhances the overall client experience, with a focus on knowledge sharing within the team and leveraging the Picarro Forum. The episode is filled with valuable insights for anyone looking to scale their operations and aiming for success with Picarro's offerings.

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Highlights

  • Outfitting Your Fleet [00:46]
  • Car Selection, Identification of Personnel, Data Transfer [01:45]
  • Equipment Installation & Training [02:50]
  • Training and Change Management [03:43]
  • A More Efficient Workforce [05:05]
  • Ready to Scale [06:59]
  • Common Pain Points [08:33]
  • Odor Call Reduction [09:46]
  • What Does Success Look Like [11:01]
  • Data Analysis and AI [12:24]
  • Regional Support [13:26]


Additional Reading and Referenced Material