Environmental Science Service Plans

Feature/Benefit Essential Premium Premium PI5310 & G5000 Commercial
Applicable Instrument Series 2000, 4000, 5000 series, PI2114 2000, 4000 series, PI2114 PI5310, G5000 series 2000, 4000 series, PI2114
Field-Replaceable Parts 50% Discount ✔ ✔ ✔
Factory Service and Repair 10-20% discount* ✔ ✔ ✔
Remote Diagnostics and Support ✔ ✔ ✔ ✔
Maintenance Support ✔ ✔ ✔ ✔
Software Updates ✔ ✔ ✔ ✔
Picarro Community Access ✔ ✔ ✔ ✔
Yearly Maintenance Kit ✔ ✔ ✔ ✔
Remote Training ✘ ✔ ✔ ✔
Yearly Preventive Maintenance, Validation, IQ/OQ ✘ ✘ ✘ ✔
Complimentary Loaner ✘ ✘ ✘ ✔

*10% discount for optical repairs and 20% discount for all other repairs

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Training and Installation Options

We also provide a full suite of services that can be purchased in addition to, or separately from, maintenance contracts to make your data collection experience more valuable.

Technical Jumpstart

 / Must be used within six months of delivery

A 4-hour program performed by a Picarro specialist through video conferencing. It assists customers with new system start-up and initial result verification. Technical Jumpstart is an excellent choice for clients new to our Cavity Ring-Down Spectroscopy (CRDS) technology.

On-Site Installation

 / Must be used within six months of delivery

A 2-day program performed by a Picarro specialist at your location. The program includes: installation of your analyzer; training in methods development and considerations for best operations. An excellent choice for customers who require local and customized support. 

Health Check

 / PI2000, PI5000, SI2000, G2000, L2000, G5000, & G4000

A thorough evaluation and tune-up of your system. Utilizing a remote connection, a Picarro engineer reviews, evaluates, and optimizes the performance of your analyzer's optical, mechanical, electrical, and computer systems. Analyzer host software updated when possible, appropriate, and necessary.